Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"069f577f720fed2ddda68ca1ca13ff531c416e20_lout","branding":{"id":"7","key":"ser","name":"Support desk","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0b3ebf85-235e-4594-9dfb-d3a2df1f83fe/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2M4ZjQxNy0xNDMwLTRjMGQtYjAwMy05NmEwMjQ1ZDU3MmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiM2ViZjg1LTIzNWUtNDU5NC05ZGZiLWQzYTJkZjFmODNmZSI6WyJyZWFkIl19LCJleHAiOjE3NzE0OTUzNTksIm5iZiI6MTc3MTQ5NDc1OX0.KrSC-6Mm4ZB1NVQiABIMNu151FaGSbCkb6dK0SOxNsE&client=e3c8f417-1430-4c0d-b003-96a0245d572a&mode=fit","logoId":"0b3ebf85-235e-4594-9dfb-d3a2df1f83fe","isLogoAvailable":true,"helpCenterTitle":"Welcome to the support site","sharedPortalName":"Support site","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom op de support site","sharedPortalName":"Support site","localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the support site","sharedPortalName":"Support site","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-GB","portalThemeColor":"#3a0462","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2M4ZjQxNy0xNDMwLTRjMGQtYjAwMy05NmEwMjQ1ZDU3MmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzE0OTUzNTksIm5iZiI6MTc3MTQ5NDc1OX0.GL0iHlXq32bgFIKDYkl3wli_SHiL8CAvrj3DKOfmM3U&client=e3c8f417-1430-4c0d-b003-96a0245d572a&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#3a0462","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"7","key":"ser","projectId":10066,"serviceDeskId":7,"name":"Support desk","description":"<p>Welcome! You can submit a request for one of our options.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"82","name":"Licensing and invoicing questions","descriptionHtml":"","callToAction":"Licensing and invoicing questions","introHtml":"<p>Choose this option for questions about licenses or invoices.</p>","icon":10484,"iconUrl":"https://timewax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[23],"key":""},{"id":"81","name":"Product support","descriptionHtml":"","callToAction":"Product support","introHtml":"<p>Need help in the configuration? Select this option for help.</p>","icon":10472,"iconUrl":"https://timewax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[23],"key":""},{"id":"86","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us about the problem you're dealing with.</p>","icon":10476,"iconUrl":"https://timewax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[23],"key":""},{"id":"148","name":"AI bot","descriptionHtml":"","callToAction":"AI bot","introHtml":"<p>Request coming in from the AI bot in Timewax</p>","icon":10469,"iconUrl":"https://timewax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"85","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://timewax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"147","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10539,"iconUrl":"https://timewax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"88","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>Do you have a suggestion for improvement? We're all ears.</p>","icon":10498,"iconUrl":"https://timewax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"General"}],"orderMapping":{"23":[86,81,82]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d6d58f4b-f227-3e64-949a-aec27ff9a6c5","appLinkName":"System Confluence","appLinkUrl":"https://timewax.atlassian.net/wiki","spaceKey":"API","spaceName":"API","spaceUrl":"https://timewax.atlassian.net/wiki/spaces/API","isServer":false},"labels":[],"projectKey":"ST","serviceDeskId":7,"kbLinkDomainURLs":["https://timewax.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2M4ZjQxNy0xNDMwLTRjMGQtYjAwMy05NmEwMjQ1ZDU3MmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzE0OTU5NTksIm5iZiI6MTc3MTQ5NDc1OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.HCD_c3MEtIaGCxsT9so7-WnylBa3JBAg-gfxYfVilUg","targetCollection":"upload-project-10066","endpointUrl":"https://api.media.atlassian.com","clientId":"e3c8f417-1430-4c0d-b003-96a0245d572a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"a7c3f08f-024f-4dc1-9484-a92c06be3724","name":"API documentation","description":"This knowledge base contains all technical information on how to work with the Timewax API.","categoryUrl":"https://timewax.atlassian.net/servicedesk/customer/portal/7/topic/a7c3f08f-024f-4dc1-9484-a92c06be3724","lastUpdated":"1676111695562","createdAt":"1676111657777"},{"id":"42d1a941-ab41-4423-9691-2791d2d6c8e8","name":"Knowledge base English ","description":"This knowledge base contains support articles in English for all Timewax features, integrations and support information.","categoryUrl":"https://timewax.atlassian.net/servicedesk/customer/portal/7/topic/42d1a941-ab41-4423-9691-2791d2d6c8e8","createdAt":"1676556624413"},{"id":"1f79dac5-c9a8-4916-bf97-250dce76b26e","name":"Knowledge base Dutch","description":"Deze knowledge base bevat support artikelen in het Nederlands voor alle Timewax functies, integratie en support informatie.","categoryUrl":"https://timewax.atlassian.net/servicedesk/customer/portal/7/topic/1f79dac5-c9a8-4916-bf97-250dce76b26e","lastUpdated":"1758486182494","createdAt":"1677240236836"},{"id":"a91edcd8-e618-40f1-a773-4ef503b0361f","name":"Knowledge base German","description":"Diese Wissensdatenbank enthält Support-Artikel in deutscher Sprache für alle Timewax-Funktionen, Integrations- und Supportinformationen.","categoryUrl":"https://timewax.atlassian.net/servicedesk/customer/portal/7/topic/a91edcd8-e618-40f1-a773-4ef503b0361f","lastUpdated":"1734687932621","createdAt":"1734687227717"},{"id":"1f2e2bca-358d-4a86-ace5-4c20b25d35b4","name":"Knowledge base French","description":"Cette base de connaissances contient des articles d'assistance en français pour toutes les fonctionnalités, intégrations et informations d'assistance.","categoryUrl":"https://timewax.atlassian.net/servicedesk/customer/portal/7/topic/1f2e2bca-358d-4a86-ace5-4c20b25d35b4","lastUpdated":"1737019803120","createdAt":"1737016647847"}]}},"reqCreate":{"id":81,"projectId":10066,"issueType":{"id":"10011","name":"Support"},"form":{"name":"Product support","descriptionHtml":"","callToAction":"Product support","intro":"<p>Need help in the configuration? Select this option for help.</p>","instructions":"","icon":10472,"iconUrl":"https://timewax.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/81","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/81","calendarParams":{"firstDay":1,"date":"2026-02-19T10:52:39+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d6d58f4b-f227-3e64-949a-aec27ff9a6c5","appLinkName":"System Confluence","appLinkUrl":"https://timewax.atlassian.net/wiki","spaceKey":"API","spaceName":"API","spaceUrl":"https://timewax.atlassian.net/wiki/spaces/API","isServer":false},"labels":[],"projectKey":"ST","serviceDeskId":7,"kbLinkDomainURLs":["https://timewax.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2M4ZjQxNy0xNDMwLTRjMGQtYjAwMy05NmEwMjQ1ZDU3MmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzE0OTU5NTksIm5iZiI6MTc3MTQ5NDc1OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.HCD_c3MEtIaGCxsT9so7-WnylBa3JBAg-gfxYfVilUg","targetCollection":"upload-project-10066","endpointUrl":"https://api.media.atlassian.com","clientId":"e3c8f417-1430-4c0d-b003-96a0245d572a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}